Cambridge English exams are recognised by over 20,000 universities, employers and governments around the world. Our English language tests can open doors to higher education, improve employment opportunities, and because they are globally recognised, can increase your choices for study or work.
Some of the leading organisations that already accept our exams include Sony, Bayer, University of Warwick, Australian Government Department of Immigration and Border Protection (DIBP) and American Express.
(Cambridge English Language Assessment)
Why your feedback is important to us
We value all customers feedback so we can continuously improve our services.
What is a complaint?
A complaint is an expression of dissatisfaction which requires a formal response. We will investigate complaints if you believe you have received a less than satisfactory experience before, during or after your exam. Complaints must be submitted as soon as possible, either on the day of the exam or immediately after. Complaints are usually resolved by the Centre Exam Manager. If it is necessary, the matter will be escalated to the Director or CEO.
Details of your complaint
In order to deal with your complaint as quickly as possible, please provide the following information (as appropriate):
Your name and contact information
Your candidate and centre number
The date of your exam
The name of the venue
An outline of the complaint
Complaints about exam results
If your complaint relates to your results or a suspected Malpractice case, you can request a Results Enquiry or an Appeal via our centre to Cambridge English. For more information, please visit the Cambridge English website.
How to contact us
You can contact us via email at firstname.lastname@example.org or you can call us 0522453116. Our office is open from Monday to Friday (9.00 to 18.30).
Our commitment to you
All complaints will be acknowledged within 2 working days of receipt
We aim to provide a full response within 3 working days
We will aim to resolve your complaint as soon as possible but in cases where we need to investigate further, we will let you know when you can expect a resolution.
If you remain dissatisfied
If you remain unhappy with our resolution to your complaint, you can also contact Cambridge English Language Assessment.