La certificazione è una dichiarazione ufficiale garantita a livello internazionale, ha forte valenza in ambito lavorativo poiché arrichisce il curriculum e favorisce l’inserimento nel mondo del lavoro e universitario.
La conoscenza della lingua è una competenza che si mantiene solo utilizzandola. La continuità nell’utilizzarla porterà al raggiungimento di livelli sempre più alti che potranno essere certificati.
In questo contesto la certificazione costituisce lo strumento più idoneo per programmare il proprio percorso didattico.
Why your feedback is important to us
We value all customers feedback so we can continuously improve our services.
What is a complaint?
A complaint is an expression of dissatisfaction which requires a formal response. We will investigate complaints if you believe you have received a less than satisfactory experience before, during or after your exam. Complaints must be submitted as soon as possible, either on the day of the exam or immediately after. Complaints are usually resolved by the Centre Exam Manager. If it is necessary, the matter will be escalated to the Director or CEO.
Details of your complaint
In order to deal with your complaint as quickly as possible, please provide the following information (as appropriate):
- Your name and contact information
- Your candidate and centre number
- The date of your exam
- The name of the venue
- An outline of the complaint
Complaints about exam results
If your complaint relates to your results or a suspected Malpractice case, you can request a Results Enquiry or an Appeal via our centre to Cambridge English. For more information, please visit the Cambridge English website.
How to contact us
You can contact us via email at email@example.com or you can call us 0522453116. Our office is open from Monday to Friday (9.00 to 18.30).
Our commitment to you
- All complaints will be acknowledged within 2 working days of receipt
- We aim to provide a full response within 3 working days
- We will aim to resolve your complaint as soon as possible but in cases where we need to investigate further, we will let you know when you can expect a resolution.
If you remain dissatisfied
If you remain unhappy with our resolution to your complaint, you can also contact Cambridge English Language Assessment.